About Guy Arnold: Experienced manager, entrepreneur & customer service professional. Guy is a former director of a FTSE 100 company with extensive experience across the licensed and leisure industry where he developed new companies from start-up and bought bankrupt businesses to make them profitable.
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Our Client Says
The material is very relevant to my life and I truly believe that most of the course material will make a difference.
More of the same please. I think I have bought every book you recommended - think I'm really hooked on this.
The management team were very happy and satisfied with the meeting....... .....extremely impressed, said you were, supportive, fantastic, knowledgeable, very good at putting everyone at ease, answered all queries, a pleasure to work with. Happy knowing they can phone or email with a list of questions and be pointed in the right direction for solutions. Thank you for your kind comments I'm glad you all enjoyed it!
I must say from the outset that the presentation was slick, professional and thoroughly enjoyable and we have already started to implement some of the recommendations that you suggested in your email and during the course. Dartmouth Golf & Country Club
· A difficult slot & time that Guy had to fill. But would have liked to have spent more time. Thanks for the feedback: I'd be happy to chat by phone (with no obligation) at any time. · Enjoyed the presentation although content and theory is refreshing. Bold statements. No need for language. Thanks for your feedback and positive comments: sorry about the bad language: I do get quite passionate about this subject! · Interesting content - passionate about topic. Could brush up on presentation skills Thanks for your feedback and positive comments: I tend to do all my presentations 'off the cuff' with structure, so I talk about the real issues and the things that are important to my audience (not me!) · Very through provoking. Made you open your mind. If you cannot measure your results you cannot improve them. Thanks for your kind comments. I'm glad my message had a positive impact! · New things to think about Thanks for your kind comments. I'm glad my message had a positive impact! · great insight - especially around the cost of customer service is actually the cost of marketing Thanks for your kind comments. I'm glad my message had a positive impact! · Felt guy believed he was saying some very challenging things but I really didn't get any clean sense of what he was saying constructively. I'm afraid his style felt rather patronising and lacked warmth & engagement. Thanks for your comments. I will look at what I do, and my style to see how I can improve in the future · very accomplished Thanks for your kind comments. · Challenging conventional thinking with sound reasoning . Thanks for your kind comments. That's exactly what I aim to do: great news! · Interesting - Controversy is always great Thanks for your kind comments. I'm glad you enjoyed it. · Very interesting, challenging & controversial presentation which all made perfect sense - very good Thanks for your kind comments. I'm glad my message had a positive impact! CSTN Event
Very positive about Guy and his system 'simple system, well executed' could give no less than 10 out of 10. Thank you for your kind comments
"Your relationships with every single one of your customers ( everyone in your life and more besides ) would be a more productive mutuality if you employed this "Guy" to share with you how................"
Service Category: Personal Trainer Year first hired: 2012 (hired more than once) Top Qualities: Great Results, Good Value, High Integrity
Very good, excellent 10/10
You are Guy the Guru, good to bounce ideas off, always gleans/gains something useful from meetings. 9/10
Very pleased with everything, has received documentation. Very happy you have spoken to his MD everything is moving along with regards future meetings/coaching. 8/10
Very positive, huge amount covered. Very invigorating. 9/10
Where Guy is different to the many other “Coaches” I have met in the past is that he listens rather than force, what are quite frankly, bullshit theories upon us. He is then able to establish the best way for any of us to deal with problems, as we are all different, and offer up sound advice.
What Work I have done – Guy has now run 5 customer half day events for us. Me and the team have also attended a number of his workshops. Guy recently spoke on Net Promoter Score at our annual Area Conference. Next joint event 26th June. Did it meet your needs, YES how effective was it and over what time period this was – 4+ years – excellent customer feedback from the events we have jointly run – I have no issues in putting Guy in front of our best and most influential customers. Me and team have benefited from Guys workshops on Customer Service and 7 Habits..(Franklin Covey). Currently my team are 26/110 teams nationally against our customer service metrics – much improved position achieved with the help of Guy
I get your emails (I love reading them!) and have a copy of your guide. You are an inspiration....so keep inspiring!