People at Great or Poor
This is who we are.
Guy Arnold
‘Great or Poor’ customer service and business effectiveness
Guy is a former director of a FTSE 100 company with extensive experience across the licensed and leisure industry where he developed new companies from start-up and bought bankrupt businesses to make them profitable.
Using his broad experience of customer service and personnel leadership, Guy founded greatorpoor.com in 2006, and now helps organisations to effect real change throughout their operation, aiming to develop enhanced bottom line profit for the long term, through delivering consistently excellent customer experiences.
Guy is the author of ‘Great or Poor … a simple and effective system to deliver excellence in customer service in any organisation’, and ‘Go the Extra Inch … the effective way to empower your people to deliver outstanding service every day’.
Guy uses this material through coaching, training and advice to help customers make significant improvements to the service they give, with 4 simple principles.
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Alison Arnold
Alison is Guy's wife and mentor. She is also an experienced customer service professional, having worked with Guy on many joint projects. She has also had a successful career in sales, winning awards at Beechams, and Stena Line among other companies. She is also full time mother to 3 boys.
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Tim Sayers
Tim is an experienced board level professional with a successful track record in business management in the UK and Europe, with a particular aptitude for developing business through building strong relationships. His expertise stretches across a broad cross section of market sectors, including hospitality, soft drinks, beer, grocery & food service wholesaling and global market information.
Trained at the Ritz in Piccadilly, operator of several pubs, senior manager of large corporations and board director of medium size organisations and business start ups, Tim has experienced customer service at all levels. Fundamental to Tim’s success has been putting the customer first and being passionate about helping people and businesses to succeed.
“Great or Poor is truly enlightening material, based on sound principles and just doing the simple things right. I am very excited at the prospect of working with Guy and being involved with Great or Poor and bringing light to other people’s lives helping them turn satisfied customers into raving fans”.
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Niki Chalkley
Performance Management Consultant
Niki is a Workplace, Managerial and Performance Coach.
With 30 years coaching and training experience in both the retail and Banking sectors, she is the ideal person to work with your Staff, team leaders and Managers.
If you would like to have a robust performance management system and learn first hand today’s performance coaching methods just ask.
For further information please see.
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Rebecca Weaver
I started working in customer service when I was only 6 years old as a receptionist for my father who was a self employed plumber. Over the years, my experience developed through various marketing management roles yet this did not fit my passion in what I wanted to achieve with my career.
I took time out to start my family and after having my children I gained a lot of weight and decided to join Slimming World. I lost 6 1/2 stone at Slimming World and I loved it that much I wanted to tell the world about it! So I bought into the franchise and grew the class and achieved a customer retention rate of 92% with 320 members. That's where my love of customer service started. I wanted to develop my skills in this area and what better way to learn than through an education in hospitality.
For 4 years I worked full time and studied whilst being a single mother. I then progressed my degree to a full Bachelor of Science with honours in Hospitality Management. During my last year I came across a module called service quality, this is where my passion of customer service blossomed. I wanted to go out and help other businesses by using service quality to help better other peoples businesses and what better way, than via coaching, training and helping them to further develop their service quality skills.
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PA and Operations Manager
Sonya Bedingfield is Guy's PA and an experienced trainer and manager in customer service. She has worked in many fields: Emergency Services (Police and Fire Service), Local Government, Waste Management, Communications and Utilities and has recently qualified as a yoga instructor. She helps keep everything calm and organised in the Great or Poor office and keeps Guy's feet on the floor!Contact her on This e-mail address is being protected from spambots. You need JavaScript enabled to view it