Seminars
Event
- Title:
- A Professional Approach to Customer Service
- When:
- 10.10.2011 - 10.10.2011 15.00 h - 17.00 h
- Category:
- Events
Description
A free seminar for managers and partners of professional organisations in Devon.
- The world is changing fast for professional organisations
- Worldwide competition threatens to undermine your margins
- Your customers are not only learning your secrets online, but also can destroy your hard earned reputation overnight, and you can’t stop them
- How on earth do you compete and maintain profits in this new marketplace?
This seminar addresses these issues and proposes a way forward that combats these threats and helps you build a long term secure and profitable organisation that will stand strong in these turbulent times.
About the Speaker
- The seminar is delivered by Guy Arnold of www.greatorpoor.com . Guy works with professional organisations (and other businesses) as a retained business adviser.
- The seminar is delivered free so you can see what he does, in a no risk and no obligation situation. You can benefit from Guy’s support and innovative services from as little as £99 per month.
- The seminar will deliver great ideas and value to you, whether you work with us afterwards or not.
Agenda
- Who is REALLY in charge of your organisation … over the long term?
- How the Internet has affected your customer … and how this serious business threat (and opportunity) will develop in the future
- Get social media working for you rather than against you
- Staff motivation and engagement: the facts.
- How to give consistently excellent customer experiences and get them coming back for more: this is a system, not a bunch of ‘hopeful hints’
- How to measure your service levels and manage and influence feedback effectively
Location: TBC
Date: TBC
Time: 15:00 - 17:00
Cost: FREE and with no obligation. We’d appreciate 10 minutes of your time after the event to gain feedback, and ask if you’d like us to work with you to make these ideas work in your organisation.