Seminars
Event
- Title:
- How To Tie Elastic To Your Guests
- When:
- 07.11.2011 - 07.11.2011 14.30 h - 16.30 h
- Where:
- Fresha - Exeter
- Category:
- Events
Description
How to tie elastic to your guests: a free seminar for Owners and Managers of West Country Hotels and Guest Houses.
A free seminar to help you understand how you can organise your hotel, and train and motivate your staff, in order to consistently delight customers, get them telling all their friends, and coming back for more.
Issue- Every hotel wants it’s guests to recommend them to their friends, and return for future stays
- Every member of staff gets out of bed in the morning wanting to make a success of the day
- Every (well almost every) guest wants to have a good time
- Yet, somehow, things just don’t seem to get done as you want them!
This is called ‘The Execution Gap’, and everyone wants to bridge it. Yet every business is different, and every guest has different needs.
On top of this, through the power of the Internet, an upset guest can severely damage your business overnight.
This seminar presents a system that addresses all these issues, and empowers you to actually get the great results that you want, consistently and excellently.
Agenda;
- Who is REALLY in charge of your business.
- How the Internet has affected your business.
- Staff motivation and engagement: the facts.
- How you can use this knowledge to your advantage
- How to give consistently excellent customer experiences and get them coming back for more: this is a system, not a bunch of ‘helpful hints’
- How to measure your service levels effectively
- How to manage and influence Trip Adviser (and other feedback sites)
Cost: FREE and with no obligation: we’d appreciate 10 minutes of your time after the event to gain feedback, and ask if you’d like us to work with you to make these ideas work in your organisation.
Why is the Seminar Free?
- The seminar is delivered by Guy Arnold of www.greatorpoor.com. Guy works with Hotels (and other businesses) as a retained business adviser. The seminar is delivered free so you can see what he does, in a no risk and no obligation situation. Guy would like to take on 2 or 3 extra Hotel clients, so you might consider using his services once you see what he can do. You can benefit from Guy’s support and services from as little as ￡99 per month.
- The seminar will deliver great ideas and value to you, whether you work with us afterwards or not.
How to book: contact us on This e-mail address is being protected from spambots. You need JavaScript enabled to view it with your full name, business title and telephone number.
Venue
