The previous article on ‘what really matters’ raises some interesting questions:

Individually:

• Have I taken the time and effort to work out what I love doing?
  • Or do I just work to pay the bills?
• Even if I can’t or won’t take the time and effort to work out what I love doing, and more importantly to organize myself to do it, have I got enough character and guts to give my best efforts to whatever it is I am doing at this time.
  • ‘If you can’t be with the one you love, love the one you’re with!’
• Success really is about doing the best you can with what you have and what you are.
  • It’s not about money

So, bearing the above in mind:

• What would I want people to say about me at my funeral?
  • And what do I need to change in order to achieve this?

I love the following quote from Jim Rohn

‘Work hard at your job, and you’ll make a … living! Work hard on yourself, and you’ll make a … success!’

Organisationally

• It seems like blindingly obvious common sense that we’re in business to deliver a service that is so good people are prepared to pay for it: so why does everyone answer ‘ to make money’ when asked the question of why we are in business?
• And why is it so hard to turn this ‘blindingly obvious common sense’ into ‘perfectly normal common practice’?

The reality of the situation is that it’s a simple concept to deliver excellent customer service, but it’s very hard to put it into practice.

To resolve this conundrum is the purpose of our work.