Tags >> the 7 habits of highly effective people
Jan 26, 2011

Fantastic quote from Stephen Covey

Here's a great and clear quote on people engagement from Stephen Covey: author of 'The 7 Habits of Highly Effective People'. It needs no further introduction:

'You can buy people's hands but you can't buy their hearts.Their hearts are where their enthusiasm and loyalty is. You can buy their backs but you can't buy their brains. That's where their ingenuity is, their creativity, their resourcefulness'.

If you want to engage people's hearts and brains at work, it all starts with a 'customer focused mission'. You need a genuine system to do this ... this is not about money (indeed, if it is about just money, then you've got the wrong people ...)

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